Customer Service Specialist\Project manageer
We are expanding our team and looking for talented individuals to join us as Customer Service Specialists.
What We Offer:
- Paid Training: Begins February 3, 2025.
- Schedule: Monday to Friday, 7:00 AM - 3:30 PM PST (California, USA time zone) for 3 weeks (15 business days).
- Opportunity to work with a dynamic team and grow your career.
- Monthly performance bonuses for attendance and KPI achievement.
Key Responsibilities:
- Provide exceptional customer service via email and live chat.
- Resolve customer inquiries and complaints professionally.
- Consistently meet and maintain Customer Satisfaction, Quality Assurance, and Productivity goals.
What We’re Looking For:
- Native-level fluency in English and Ukrainian.
- Availability for an 8-hour shift (40-hour workweek) during California, USA (GMT -8) business hours.
- A customer-focused mindset with strong problem-solving skills.
- High-speed, stable internet connection.
Preferred Experience:
- 1+ year of experience with Zendesk.
- 1+ year of chat support experience.
- Familiarity with KPI-driven metrics.Additional Information:
Schedule Adherence:
Punctuality and adherence to the schedule are crucial, as they directly impact monthly bonuses.
Long-term Commitment:
Candidates must be willing to commit to a 12-month or longer contract.Join our team and make a difference in delivering world-class customer support!
Apply now!
Дар'я
