Віддалена робота
Customer Support Agent (English)
Віддалена робота
Повна зайнятість
Позмінна робота
Безкоштовне навчання
Корпоративні заходи
Бонуси / премії
Додаткові вихідні
An iGaming product company is looking for a highly motivated and energetic Customer Support Representative. Become a part of a fast-growing team in a result-oriented environment, where you will be able to improve on your skills and acquire new ones!
Main responsibilities:
- Communicating with customers via live chat and e-mail in order to create a trustworthy and friendly atmosphere for the clients.
- Making sure that clients get the best experience using our brands 24/7.
- Quick, polite and accurate answering back to customer requests and enquiries.
- Providing players with information on all promotions they are eligible for, new games, rule amendments, etc.
- Assisting players with any technical issues they might run into with the help of technical specialists, if needed.
- Close cooperation with the product team, suggesting special service improvements for players, based on feedback from clients.
- Initial verification of documents and processing of payments of clients.
- Working with reviews and complaints from customers on forums
Work schedule: 2 day shifts / 2 night shifts / 2 days off – two days on, two days off. Day shift: 8:00 AM to 8:00 PM, night shift: 8:00 PM to 8:00 AM. Break – 1.5 hours.
Requirements: - English- Upper-Intermediate (perfect written and spoken);
- Experience in Customer Support Service is preferred;
- Self-motivation, reliability and ability to work independently;
- Focus on customer needs and good customer service skills;
We offer: - 24 days of paid vacation per year;
- 100% paid sick leave;
- Remote medical support;
- Corporate English courses;
- Bonuses in accordance with company policy;
- Opportunity to develop, deploy, and implement ideas and to see the result;
Світлана
