Customer Success Manager (US market)
We are looking for a well-organized person who will help our customers' success team to work with clients based on the US market. Customer Success Manager facilitates the communication between a business and its customers, making sales and support of our services. You will ensure that our clients get the most out of our software, remain satisfied with their purchase, and stay loyal to the company.
Skills
English is a must, read and write (Upper Intermediate/Advanced)
Experience of facing customers, leading online meetings and presentations
Experience in sales (2 years at least)
Problem-solving mindset
Excellent time management skills
Ability to build positive long term relations with customers
Strong desire to be always helpful
Stress tolerance
We offer
Competitive salary + performance bonuses
A remote work environment
Flexible working schedule oriented at US timezone
Opportunity to work with an enthusiastic and open-minded team
Inbound leads and requests only (no cold calls)
Flexible vacation/time-off policy
Responsibilities
Help new customers get started with the software
Customers onboarding
Leading online meetings and presentations
Constantly have meetings or be in touch with customers
Display and record communication history with customers in CRM (HubSpot)
Responding and handling customer requests in chats, ticket desk and emails
Keep customers engaged and regularly using the product
Monitoring and improving customer satisfaction
Increase customer retention and minimize customer churn (resolve issues before they happen)
Identify opportunities for upselling and cross-selling
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