Віддалена робота
Technical Support Engineer (night)
29 200 ₴ 730 USD
Віддалена робота
Повна зайнятість
Курси іноземної мови
Безкоштовне навчання
Медичне страхування
Project description:
Delivering technical support for one of the biggest company clients, which provides hosting services for their end-users. Maintaining shared hosting platform, customer support is provided for hosting related questions, e.g. email services, web and database concerns, DNS issues, in-house applications for hosting services (FTP, email, databases and DNS) management and in-house and custom built (cPanel, Plesk) control panels. Tickets, emails, chats.
Weekend Custom Night Shift ( 4 days a week)
Thu-Fr: 23:30 - 8:30
Sat-Sun: 20:30-8:30
Main Responsibilities:
- Respond to customers’ request (in quick and efficient manner)
- Provide technical assistance with platform Web applications
- Troubleshoot web and email issues
- Provide support, following procedural documentation/templates
- Set up email accounts in Mail Clients and deal with login/acсess issues
- Work continuously on a task until completion
- Check the status of the problem and provide customer with the updates
- Prioritise and manage several open cases at one time
- Provide Tier1-2 support — include deep investigation, provide workaround to various problems
- Escalate issues to the Tier 2 team when necessary with all relevant and required information
- Document FAQs and training guides for internal use.
Mandatory Requirements:
- Strong troubleshooting and critical thinking skills, the ability to think logically.
- A strong focus on customers’ satisfaction
- Upper-intermediate verbal and written English skills
- Attention to details
- Strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues
- Understanding of standard support procedures for proper reporting, escalation and follow up
- Ability to work in different shifts
Would be great to have:
- Knowledge of TCP/IP, DNS and other networking concepts (HTTP and HTTPS)
- Basic understanding of the Windows environment
- An understanding of IP protocols and DNS
- Most popular Linux commands/utilities
Anna
більше 500 співробітників
з 2004 року на ринку
Курси іноземної мови
Медичне страхування
Регулярний перегляд зарплати
Корпоративні заходи
Віддалена робота
