Customer Support Specialist (KYC,English,Night shift,2/2)
WhiteBIT is a global fintech company with a team of over 1,100 professionals. As a cryptocurrency exchange serving more than 5 million users worldwide, we are committed to delivering top-tier services through an intuitive interface and a robust set of analytical tools.
By partnering with cryptocurrency projects globally, our mission is to promote the widespread adoption of blockchain technology, guided by the principles of security, expertise, and innovation.
We are looking for a Customer Support Specialist for KYC option!
Requirements:
— Confident use of Google tools;
— Good communication skills;
— Quick studying, to be ready to work with a big amount of data;
— Client-based mentality;
— Analytical and problem-solving skills;
— Desire to grow in cryptocurrency knowledge.
Responsibilities:
Working with Documentation:
— Verifying provided data in compliance with the NDA.
— Checking the authenticity and conformity of information to established requirements.
Additional Validations:
— Conducting in-depth checks when necessary.
— Comparing data with regulatory standards and internal procedures.
Learning New Rules and Updates:
— Continuously studying current regulatory requirements and internal policies.
— Quickly implementing new procedures into daily workflows.
Reporting:
— Maintaining task reports in line with confidentiality policies.
— Analyzing results and providing suggestions for process optimization.
Achieving KPIs:
— Meeting key performance and quality indicators.
Teamwork and Collaboration:
— Cooperating with colleagues to resolve complex cases.
— Supporting the team within the scope of personal competence.
The specialist must pay close attention to detail, adhere to confidentiality standards, effectively handle information, and strive to improve professional skills.
Job conditions:
— Our own product;
— Paid training (3 months) with a mentor;
— Real career growth;
— Loyal and progressive management;
— Legal and accounting support;
— Paid vacation and sick days.
Schedule:
1st-2nd month with a fixed schedule: 10:00–18:00 Mon–Fri.
— Starting from the 2nd-3rd month: 22:00 — 08:00 2 days / 2 days off (time zone of Ukraine).
We provide challenging tasks that offer continuous growth opportunities for everyone. We've consistently embraced development and the advancement of our colleagues, ensuring work is always engaging. Our team is prepared to offer support, share expertise, and lend a helping hand when needed.
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