Support Manager (B2B company)
PSPCube is a product-based fintech company that helps online businesses discover new payment methods and set up their payment flow. Our platform enables merchants to manage their payment processes seamlessly, with access to countless payment solutions, performance data, and reports.
We are seeking an experienced and dynamic Support Manager to lead our B2B customers in a fast-paced environment. The ideal candidate will ensure our partners and clients receive top-tier support, maintain excellent communication, and help drive long-term success and satisfaction. This role is perfect for someone with strong leadership, technical knowledge, and exceptional problem-solving skills.
Key Responsibilities:
Processing, analysis and resolution of customer requests (technical and operational).
Interaction with internal teams (technical support, development, account managers) to resolve problems.
Monitoring the operation of integrations, identifying and eliminating incidents.
Preparation of reports on requests and SLAs.
Customer training and consulting on company products.
Requirements:
Experience as a Support Manager, Account Manager or Customer Success Manager in the B2B segment
Skills in working with technical documentation.
Ability to collaborate with technical teams to resolve complex queries.
Excellent written and oral communication skills.
Ability to build long-term relationships with clients.
Ability to explain complex technical aspects clearly and clearly.
High level of empathy and customer focus.
Ability to multi-task and meet deadlines.
Resistance to stress and ability to resolve conflicts.
Proficiency in English (oral and written communication).
Ability to quickly respond to customer requests in different time zones.
Will be a plus:
Experience in iGaming, fintech or SaaS companies is an advantage.
Understanding the principles of operation of payment aggregators, API integrations and software for online casinos - preferably; if you don’t know how, we’ll teach you.
Basic understanding of how APIs work (REST, Webhooks) and the ability to explain technical nuances to clients - preferably, if you don’t know how, we’ll teach you
What we offer:
Competitive salary;
Flexible schedule;
Remote work;
Open company culture where your ideas and initiatives are valued.
The interview process consists of:
Intro call with our recruiter;
Interview with the hiring manager;
Final interview with the CEO.
Viktoriia Scherbakova
