Customer support representative (CSR)
Welcome to King Group - a place where the best people from the IT and gambling industries meet to do amazing things together. We operate numerous iGaming projects in the markets of Ukraine, Europe and the USA, invest in venture startups, promising ideas and people.
To support our users, we are looking for open, sincere and super-communicative people, for whom being attentive to others is a part of the culture, not a job!
We are looking for a Customer support representative for English-speaking users of our products. If you are passionate about finding and solving problems, have a passion for working with customers and are ready to learn a new product, then welcome!
What you will need to do:
- Interact with users via live chat and tickets (calls will be added in the future, so it is also important to have good oral English);
- Help solve customers' problems, record and transfer requests to technical departments;
- Adhere to our friendly tone of voice;
- Be emotionally stable, friendly and tactful, be able to quickly navigate in difficult and unexpected situations.
What is needed for work:
- Previous positive experience in the field of support;
- Possess written and spoken English at a high level (from B2+);
- Availability of a personal computer and stable Internet;
- Openness, sincerity, attentiveness and creative approach to clients - must have;
You will want to work with us because we care about your health:
Medical insurance;
Compensation for vacation and sick days;
50-75% of the healthy-lifestyle compensation.
We will inspire you with:
Confidence in the company and in your own development.
An environment of like-minded people.
Regular feedback.
A clearly defined career path with a constant increase in your income
To make you comfortable:
Remote work;
Variable schedule (8-hour shifts, morning, day and night);
Discount program from partners.
Corporate library.
If you want to come to work with pleasure and be a part of the dream team - then welcome!
Софія Грязон
