Удаленная работа
Support Engineer (incoming line, L1)
Удаленная работа
Полная занятость
Requirements
- 1+ year of experience on similar position (dealing with customers via phone, live chat, email etc.);
- Excellent communication skills;
- Advanced or Fluent level of English.
- Your location: EU
Responsibilities
- Take care of customer inquiries received via different channels: phone, email, ticketing system, chat;
- Resolve product issues by clarifying the customers' complaints, determining the cause of the problem, selecting and explaining the best steps to solve it;
- Prepare customers' requests for escalation to the neхt level of support;
- Prepare articles and documentation to Knowledge Base;
- Follow communication procedures, guidelines, and policies;
- Communicate effectively with team members, development teams and management;
- Provide the necessary reporting.
We offer
- Long-term employment;
- Competitive compensation with regular performance based salary and career development reviews;
- 22 working days of vacation per year;
- 8 paid sick leave working days per year;
- Health insurance programme;
- Flexible working hours;
- Comfortable and cozy office or full remote;
- Sponsored company educational program, corporate library;
- Funny celebrations, team outings and company events;
- Unique and friendly environment where everyone can explore and learn new technologies.
Helen
