Junior Technical Support Specialist (remote)

The WAPI company is an international aggregator of marketplaces, fulfillment service and fast delivery.
And now simply:   
We are a European company and our clients are online trading companies that want to enter new European markets  .   
And we solve the entire cycle of services for entering the marketplaces, delivery, packaging and storage of goods.   
We are proud to be not only IT developers, but also experts in the world of logistics and e-commerce for 15 years!

We have 13 warehouses throughout Europe, Great Britain and the USA

We have delivered 500,000+ parcels

We are connected to 13 of the most popular marketplaces in Europe

The goal of our company is that we are already in every European country and make more than 4 million euros per hour, so the goal of our company is to reach a turnover of 12 million euros by the end of 2024.

The reason for the open vacancy is that we are growing very actively and do not want to stop, therefore, due to the increase in the number of clients, we are expanding our IT department.

What we offer:

• Monthly fixed income from 7 00 EUR ; 
• Remote work from anywhere in the world, work schedule 5/2 from 9:00 to 18:00 (GMT +02:00);
• We love summer, so  from June to August we have shortened Fridays;
• We value effective employees, so when the plan is implemented, we pay  20% above the market;
• We created a unique and modern product and  covered all of Europe , so it will be interesting to work;
• We grow professionals , therefore we teach the specifics of business and transfer our work experience on the international market;
• We have a great, results-driven young team (average age  28 );
• We are a dynamic and energetic company without bureaucracy;
• For general records, all employees fly  to exotic countries at the expense of the company;
• We have a super involved owner in the development of the company;
• You will have the opportunity to influence the development of the company and develop together with us;
• We love when our people become even cooler, so  we pay for additional training after the trial period.

What to do:

• Customer support: onboarding the client into the system together with a business engineer (responsible for the IT part of the onboarding), help with the integration of the client's system and the Wapi system. Support of clients in the process of onboarding and further work in the event of errors. Reception from the client and analysis together with the team of requests for improvement.

• Analysis and improvement of current business processes together with the team;

• Interaction with partners (warehouses/courier services/marketplaces) in the process of operational activity;

• Documenting the work of the system – creating and filling the knowledge base, creating training materials, keeping the knowledge base up-to-date.

Who we see in this position:

• Work experience in  IT (technical customer support, project, analyst) from 6 months. You know, such basic things as API and JSON;

• Fluency  in English at the B1 level and above  (most often written, but sometimes you need to communicate with partners or clients on calls);

• Responsibility  and ability to bring the task to completion;

• High communicative ability , ability to work in a team;

• Persistence, analytical abilities, ability to systematize knowledge ;

• Willingness to learn and develop  new functionality;

• Having your own computer or laptop with a good internet connection;

• Availability of   a phone with the ability to connect esim;

• Remote work experience;

• Desirable work experience in 1C.

If you have realized that this vacancy is for you, then we are waiting for your resume!

See you at the online interview!