Voice Customer Support Specialist (Turkish, 2/2)

WhiteBIT is an international fintech company with nearly 1000 skilled professionals. Serving over 3.5 million users globally as a cryptocurrency exchange, we are dedicated to providing an intuitive user interface alongside a comprehensive suite of analytical tools. Collaborating with cryptocurrency projects worldwide, our primary objective is to drive the widespread adoption of blockchain technology.

We are looking for a Voice Customer Support Specialist.

Requirements:

• Experience in customer service, providing voice support is desirable. 
• Experience in financial, stock exchange companies is also welcome.
• Higher education in media, philology or translation is preferred.
• Experience with technical equipment: Proficiency with voice technology and knowledge of basic aspects of telephone equipment. 
• Highly proficient in the use of PCs.
• Excellent communication skills: Ability to express thoughts clearly and concisely, listen to customers and provide information in an effective manner. 
• Absence of speech impediments.
• Stress Resistance: Willingness to work in a high customer flow environment and ability to respond effectively to urgent situations.
• Ethical Compliance: Willingness to adhere to high standards of ethics and confidentiality in handling customer information.
• Fast learner: Ability to quickly adopt new technologies and learn new aspects of the exchange business.
• Willingness to work as part of a team: Ability to collaborate effectively with colleagues within the company to ensure quality customer service.
  
  
  Would be a plus:
• Experience in client support
• Cryptocurrency area knowledge (even on the basic user level)

Responsibilities:

• Handling requests: Receiving incoming calls and handling customer inquiries, including questions on trading, accounts, technical aspects and other exchange operations.
• Ensuring Confidentiality: Ensuring confidentiality of customers' personal and financial information in the processing and storage of data.
• Escalating issues to the relevant department for further resolution
• Participating in meetings to improve customer service
• Achievement of KPIs
• Reporting on selected metrics
• 
  

Work conditions:

• Our own product
• Paid training (3 months) with a mentor
• Real career growth
• Loyal and progressive management
• Legal and accounting support
• Paid vacation and sick days
  
  

Schedule: 1st-2nd month with a fixed schedule: 10:00–18:00 Mon–Fri.

Starting from the 2nd-3rd month:
07:00 - 15:00 ( 1 sp.) - day shift
15:00 - 23:00 ( 1 sp.) - evening shift
23:00 - 07:00 (1 sp.) - night shift

2 work shifts\ 2 days off (time zone of Ukraine)

We provide challenging tasks that offer continuous growth opportunities for everyone. We've consistently embraced development and the advancement of our colleagues, ensuring work is always engaging. Our team is prepared to offer support, share expertise, and lend a helping hand when needed.