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Junior Technical Support Specialist (L1)

SpaceWhale, LLC
3 тижні тому
12 листопада 2024
КиївСаксаганського 70А
В офісі/на місці
Повна зайнятість
Медичне страхування
Офіс з бомбосховищем
Офіс в центрі
Регулярний перегляд зарплат
Офіс біля метро

Requirements: 

  • 1+ year of experience customer service in a help desk, service desk, technical support;  
  • Upper-Intermediate level of Spoken and written English is a must;  
  • Responsibility, initiative, self-organization, strive to learn; 
  • Experience providing remote support for client, server, and web-based applications;  
  • Excellent written and verbal communication skills;  
  • Ability to manage multiple tasks simultaneously while maintaining strict attention to details;  
  • Flexibility to occasional shifts, including night ones.  

As a plus: 

  • Experience with CRM;  
  • Experience on a similar position preferably in Fintech direction; 
  • Excellent problem investigation and solving skills;  
  • Diploma, certificates, or other IT designations.  

Responsibilities: 

  • Daily supporting internal customers all over the world, handling complaints;  
  • Assisting clients during integration with our systems; 
  • Providing appropriate solutions and alternatives within the time limits;  
  • Providing prompt and accurate feedback to customers;  
  • Collaborating with other teams to drive continuous improvement of internal and external processes;  
  • Stay current with system information, changes, and updates.  

What we offer: 

  • Possibility to work full-time remotely; 
  • Medical insurance, English classes; 
  • Opportunities for professional development and personal growth; 
  • Competitive salary, reasonable and fair working conditions, flexible schedule; 
  • Team of strong IT professionals working in a vibrant product environment; 
  • Centrally located office near metro station with a great view. 

                                           Join us! And be a part of the change with SpaceWhale 

Olha

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