Digital Marketing Account Manager

Dear Applicant,

JETT SEO is a global IT company that has been delivering top-tier SEO services for over 6 years. Our proven technology consistently propels websites to Google's TOP 10 rankings within 3 months for 100+ keywords, regardless of language, location, or competition level. We pride ourselves on using exclusive, safe, and effective SEO tactics, which has led to stable income and long-term relationships with clients, many of whom have been with us for over 5 years.

We are currently seeking for a dynamic Account Manager who is a highly motivated, detail-oriented professional who ensures the satisfaction, retention, and success of our clients. Acting as the primary liaison between JettSEO and its clients, the Account Manager excels in building long-term relationships, delivering strategic insights, and ensuring clients achieve their business goals through our services.

Key Responsibilities:

   Client Retention:

• Proactively maintain relationships with all assigned clients, ensuring their satisfaction with JettSEO services.
• Address and resolve any client concerns promptly to mitigate potential churn risks.
• Continuously seek opportunities to add value to the client relationship.
• Meet the retention KPI
   

Strategic Consultation:

• Regularly consult with clients to understand their business objectives and align our services to meet those goals.
• Provide tailored SEO strategies and recommendations based on clients’ needs and industry trends.
• Offer insights on website performance, traffic growth, and lead generation to support their business success.

Communication and Reporting:

• Schedule and lead regular check-in calls or meetings with clients to provide progress updates and gather feedback.
• Prepare and deliver comprehensive reports highlighting SEO performance metrics, campaign progress, and ROI.
• Serve as the voice of the client internally, ensuring their needs are clearly communicated to the JettSEO team.
   

Happiness Checkpoints:

• Regularly gauge client satisfaction through direct feedback and surveys.
• Proactively address any gaps in expectations versus deliverables.
• Celebrate key milestones and wins with clients to reinforce positive relationships.
   

Collaboration and Continuous Improvement:

• Work closely with internal teams (SEO specialists, content creators, technical teams) to ensure seamless delivery of services.
• Stay up-to-date with the latest SEO trends, tools, and strategies to provide clients with innovative solutions.
• Identify areas for service enhancement and process improvement based on client feedback.
• Engage with business owners across diverse markets and niches to better understand their industries and goals.
• Lead onboarding calls for new clients, ensuring a smooth and professional start to the partnership.

Expertise Development:

• Become an expert in SEO and online marketing, mastering our full product range.
• Continuously refine your knowledge of SEO, digital marketing, and customer relationship management and sales.
   

Documentation and processes:

• Assist in creating commercial offers tailored to clients’ needs.
• Manage invoicing and ensure timely and accurate billing processes.
• Error free financial reporting based on the client's billing 

• Filling in the Project Management software according to JettSEO' standards

  The role has an option participating in sales, cross sales and up-sales to directly increase the bonus part of the salary. 
   

Required Qualifications:

• Professional written and spoken English, German is a plus.
• 1+ years in client-facing roles in English, preferably within an SEO agency or digital marketing environment.
• Proven track record in client retention and satisfaction.
• Exceptional communication and interpersonal skills.
• Strong analytical mindset with the ability to interpret data and provide actionable insights.

• Problem-solving skills to address client concerns effectively.

Personal Traits:

• Proactive, self-driven, and results-oriented.
• Empathetic and client-focused with a consultative approach.
• Highly organized with the ability to manage multiple clients simultaneously.
• Successful experience of remote work and undistracted environment.
• Representative look and speech
  
  Why Join JettSEO? At JettSEO, we believe in empowering businesses to reach their digital potential. As an Account Manager, you’ll play a pivotal role in shaping the success stories of our clients while being part of a dynamic, forward-thinking team. Here’s what we offer:
• Expert Development: Comprehensive product and training programs to make you an SEO and digital marketing expert.
• Flexibility: Work from anywhere in the world in a fully remote environment. Ability to choose when to start the work. 
• Engagement: Build strong relationships with global business owners across Europe, USA, and Asia, enhancing your professional network.
• Professional Growth: Continuously refine your expertise in SEO, marketing, and client success in a supportive environment.
• Wellness Perks: Paid sick leave, vacation time, and 4 paid holidays per annum. 
• Dynamic Culture: Collaborate with a highly skilled team where your growth and success are prioritized.