Technical support engineer

We are looking for Technical support engineer for the Technical Support & Literature department located in Kyiv, Ukraine.

You will support your customers and Danfoss sales team by:

• Handling general pre- and post-sales customer queries and claims.
• Giving technical support & advisory on the phone or e-mail.
• Review of project specifications and product selection to quote.
• Cooperate with external sales team and project design teams.
• Prepare project quotations.
• Project design in AutoCAD.
• Registering all customer queries into CRM (salesforce.com) and to follow-up, and escalate when needed.
• Providing all customer pain points and improvement areas to the Customer Service Center Manager.
    

Background and skills
 To be considered for the position we require at least a Bachelor?s degree in Electrical or Heating Engineering or previous experience in a similar position. We also expect a new hire to have:

• Work experience in heating systems/heat stations/electrical heating systems design and installation is a must.
• A solid knowledge of heat supply systems; domestic water supply systems; and heat stations functioning (A correspondent experience would be a huge advantage).
• A previous experience and knowledge of a regulatory framework of heating supply and domestic water supply systems.
• English – at least intermediate (ability to understand technical terminology and to communicate).
• PC literate (AutoCAD, MS Office, PowerPoint, and SolidWorks a nice to have).

Personality profile: 

• Communication skills.
• Client-oriented.
• Team-player.
• Attaining self-education.

Employee Benefits

• Yearly bonus
• Life insurance and medical insurance after probation period (3 months)
• Meal allowance (after probation period)
• Corporate English courses (fully covered by Danfoss)

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.