Support Engineer (with french language)

Join Ajax Systems, the leading manufacturer of cutting-edge Ajax wireless security systems with smart home capabilities. As a full-cycle company, we take pride in our ability to transform ideas into innovative products through development and mass production.

With a diverse range of 135+ devices, the Ajax line safeguards premises against burglary, fires, and floods while providing seamless control over electrical appliances. Our solutions have earned us Europe's highest security awards, solidifying our position as a trusted name in the industry.

Ajax is a Ukrainian success story, fueled by immense strength and boundless energy. We currently protect over 1,800,000 users in 170 countries worldwide. As our company continues to thrive, we are constantly seeking active individuals to join our team and contribute to our ongoing growth.

Right now we have an excellent opportunity for a support engineer who is fluent in French.

As part of our dedicated support team, you will assist customers from all corners of the globe, providing round-the-clock assistance through various channels. We're proud of our ability to communicate in multiple languages, enabling us to promptly address and resolve user issues.

To excel in this role, we're seeking a passionate and talented Technical Support Engineer who can:

• Respond to customer inquiries promptly and professionally via phone, email, and live chat.
• Investigate and troubleshoot client issues related to our products and services, ensuring swift resolution.
• Escalate complex problems to the appropriate team when necessary.
• Document and track customer interactions and problems using our efficient customer relationship management system (CRM).
• Educate customers on the features and benefits of our outstanding products and services.

Key requirements for this role include:

• Knowledge of the basics of physics and electrical engineering, empowering you to handle technical queries effectively.
• Intermediate or higher level of French to ensure seamless communication with our global client base.
• Experience in customer communication, ensuring you understand their needs and can provide exceptional support.
• Familiarity with CRM systems, Jira, Confluence, and telephony will be advantageous.

To thrive in this role, you should possess the following personal qualities:

• Strong multitasking abilities to handle various customer inquiries simultaneously.
• Discipline in managing your workload efficiently and meeting deadlines.
• Excellent written communication skills to deliver clear and concise responses.
• A customer-oriented mindset, consistently going above and beyond to exceed expectations.
• A hunger for learning, keeping up with industry trends and expanding your knowledge base.
• The ability to remain composed under pressure, demonstrating exceptional stress resistance.

In return for your dedication and contributions, we offer:

• The freedom to make decisions and implement your ideas, empowering you to shape the future of our company.
• A dynamic team that values collaboration, creativity, and a zero tolerance for bureaucracy.
• Free English courses to further enhance your language skills.
• The opportunity to participate in our beta test project, where you'll receive and test new gadgets before their official release.
• Ajax security system kit, allowing you to experience the benefits of our state-of-the-art products firsthand.

If you are ready to join a forward-thinking company that values innovation and customer satisfaction, while offering a vibrant work environment, then apply now to become a part of our exceptional team at Ajax Systems.