Medical Confirmation Agent

Front Desk Helpers (frontdeskhelpers.com) is a woman-founded outsourcing company based in New Jersey, USA, established in 2015. Our expertise concentrates on providing talent solutions across various industries, including healthcare, IT, telecommunications, transportation, architecture, HR management, and more.

At Front Desk Helpers, we are committed to offering stable job opportunities, encouraging ongoing personal growth, and enabling collaboration with top-tier international professionals. If our values align with yours, we encourage you to submit your application! We are currently seeking a Remote Medical Confirmation Agent for a medical clinic in New York. This is a fully remote, part-time position.

Please note that candidates will be required to watch training videos, read manuals, and complete training with the team lead, as well as perform a simulation calls with the clinic's manager. The training covers a substantial amount of medical information, including details about doctors’ availability, insurance information, clinic specialization, and more.

What do we offer:

• Paid training to prepare you for work in the new company.

• A competitive salary that is paid in USD.

• The opportunity to work within an experienced team with supervisory support.

• A chance to start a new career path in the medical field.

• The ability to work remotely.

• Learn how to work with world-used programs and applications.

• Seven days of paid vacation annually after one year of employment.

• Provision of hardware IP phones for connecting with US customers, as well as all necessary software (including CRM, virtual fax machine, SMS service, and VPN).

• Open-minded management that is easy to contact.

• Equal opportunities for individuals of any age, gender, or nationality.

• Access to self-development courses through popular platforms.

• Ongoing technical support.

Responsibilities:

• Handle outgoing calls (80 calls per shift). No cold calls, only calls to clinic patients.

• Responding to patients' questions.

• Rescheduling, moving, and distributing appointments as needed.

• Ensuring that patient profiles are complete with the required information.

• Sending consent forms to patients.

• Making follow-up calls for no-shows and cancellations of appointments.

• Assisting patients with appointment-related requests, including medication, transportation, and authorizations.

Qualifications:

• Proficiency in English and Russian (benefit if speaking Spanish).

• Excellent telephone communication skills.

• High level of customer service expertise.

• Ability to manage difficult customers effectively.

• Familiarity with an EMR system is an advantage; however, training will be provided for those with experience in a different system.

• Strong communication and organizational skills.

• Ability to work independently and manage time efficiently.

Working hours 

• The designated working hours are from 2:00 PM to 7:00 PM, Monday through Friday, in the New York time zone. There is a possibility to work extra hours.

Compensation:

• The position offers a competitive monthly salary. During the training period, compensation is $4 per hour, which increases to $5,5 per hour once the training is completed and the test is passed.

How to Apply: Interested candidates should submit their resume detailing their relevant experience and language proficiency along with the resume to  Відправити резюме

Looking forward to hearing from you!