Віддалена робота
Customer Support Engineer
Віддалена робота
Повна зайнятість
We are looking for a full-time Customer Support staff member to join our project.
Requirements:
- Excellent written English skills
- 1+ years of experience in customer support and/or extensive knowledge of different software
- Live chat support experience
- Attentiveness to detail
- Analytical mindset and logical thinking
- Understanding of computer/applications basics and general computer literacy
- Technical background
Would be a plus:
- Knowledge of written German
- Familiarity with the software development process
Responsibilities:
- Helping customers with their technical support requests
- Communicating with other specialists in the Customer Support Department
- Representing the customer's point of view to the company
- Providing analysis of issues, working with other departments to improve the company's products
- Troubleshooting customers' software issues and providing solutions or fixes
We offer:
- Full-time remote employment
- Flexible working hours
- Free medical insurance coverage and health program
- Paid sick leave
- 24 fully paid vacation days
HR
