Customer support representative

Job description

AtoB Transfer is seeking a dedicated and customer-focused individual to join our dynamic Customer Support team.

At AtoB, we are committed to delivering top-notch products/services and building lasting relationships with our customers. Our Customer Support and Operation team plays a vital role in ensuring our customers' satisfaction and maintaining our reputation for excellence. AtoB Transfer specializes in providing safe, reliable, and convenient transportation solutions for travelers worldwide. With a strong focus on customer care and a track record of excellence, AtoB Transfer has become a hallmark of quality in the transportation sector.

Our Customer Support and Representative team not only assists with inquiries related to our services, but we also extend our expertise to cover the seamless travel experience provided by AtoB Transfer. Whether it's helping a customer with a booking, ensuring a smooth airport transfer, or assisting with any travel-related queries, we are dedicated to going the extra mile to exceed our customers' expectations.

https://atobtransfer.com/careers/

Key Responsibilities:

As a Customer Support and Operations Representative, you will:

• Provide exceptional customer service through various communication channels, including phone, email, chat, and social media.
• Address customer's and providers' inquiries, troubleshoot issues, and provide accurate information promptly.
• Support all Atob's operations in the platform.
• Assist customers with product/service-related concerns and guide them through problem-solving steps.
• Collaborate with other team members and departments to ensure seamless customer experiences.
• Continuously stay updated on our products/services and industry trends to provide informed support.
• Onboard new providers on the AtoB platform: review profiles, deliver training on how to use the AtoB platform and confirm prices.
• Manage provider's daily requests (add / approve new vehicle, request flight number, operational and connectivity issues)

Qualifications:

• Strong interpersonal and communication skills.
• Excellent problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and handle high call/email/chat volumes.
• Empathetic, patient, and a great listener.
• Strong attention to detail and the ability to follow standard operating procedures.
• Previous customer support experience is a plus.

We offer:

• Corporate discount system
• You can use the work tools you love
• Become part of a rapidly growing team — gain experience in teamwork
• Support and full assistance in the work process
• Professional & personal growth.
• A competitive remuneration package will be offered to the successful candidate, depending on the qualifications and experience.

How to Apply:

If you're ready to make a difference in the lives of our customers and be a part of our dedicated team, please send your resume and a cover letter highlighting your relevant experience to marina @ atobtransfer.com

We thank all applicants for their interest in AtoB Transfer, but only those selected for an interview will be contacted.

Join us in providing exceptional customer support and shaping positive experiences for our valued customers. Apply today and be a part of our success!