L2 Support Engineer (remote)

The full production cycle IT company Pine Software specializes in the development of software products/services in the field of information technologies. The company's team is working on creating a trading platform with innovative solutions that solve specific problems and satisfy certain customer needs. The company is also engaged in research and development of new technological solutions. Our head office is located in sunny, sometimes scorch Larnaca, Cyprus, and we have an office located in Kyiv as well. 

We are seeking a Level 2 Support Engineer to work on a unique product and collaborate exclusively with internal clients on a shift basis. If you possess strong Linux expertise, experience in troubleshooting and analysing system logs, a passion for learning new skills, and are ready to delve into the trading domain, we would be thrilled to welcome you to our team!

Requirements: 

• 1+ year in a similar position as a L2 Support Engineer, System Administrator, IT Infrastructure Engineer etc.; 
• Experience with Linux at the administrator level;
• Network troubleshooting; 
• Sorting, filtering, and analysing system logs; 
• Knowledge of monitoring systems Prometheus/Zabbix; 
• Experience with Jira/Confluence/Slack; 
• Knowledge of Grafana/Kibana; 
• Basic knowledge of TCP/IP.

You will deal with and be responsible for:

• Operational resolution of issues from the first-level support; 
• Incident management; 
• Developing proposals for system improvement; 
• Maintenance and support of the trading platform and IT infrastructure; 
• System performance monitoring; 
• Creating and maintaining operational workflows for all system services; 
• Creating documentation describing the operation of all system services; 
• Keeping documentation up to date; 
• Writing instructions; 
• Sorting, filtering, and analysing system logs; 
• System recovery after failures; 
• Deploying and updating microservices.

Would be a plus: 

• Preferred experience with microservice architecture; 
• Experience with the FIX protocol; 
• Experience with HashiStack (Nomad, Vault, Consul); 
• Experience with Kubernetes; 
• Experience with any of the following trading platforms - MetaTrader, NetTrader.

Work schedule details (Kyiv time): 

1 shift - 07:00 - 16:00 

2 shift - 09:00 - 18:00 

3 shift - 12:00 - 21:00 

4 shift - 15:30 - 23: 30 

In the near future, OnCall is under development, with potential shift changes and 24/5 operations. 

The company offers: 

• Competitive salary level; 
• Medical insurance from the first day. We also cover dental and massage services; 
• 25 vacation days and 30 days of paid sick leaves; 
• Psychological support program; 
• Modern office in the innovative Unit City space, fully equipped with technology and resources to ensure uninterrupted work during blackouts; 
• Reimbursement for sport and education activities.

Pine Software is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences!