CRM Manager (Retention campaigns)

What to expect of your role:

We are a cozy CRM Team that provides onboarding and retention service to a constantly growing customer base. We welcome you to implement a communication strategy with current customers, find the differences in user journeys based on user’s behavior for different markets, and convert them into regular touch points.

You will be expected to:

• Increase customer retention and engagement on our product (cross-team collaboration);
• Execute and manage multichannel Campaigns and Newsletters;
• Analyze and improve all active Campaigns;
• Continuously work with user segmentation strategies to ensure we have the right message in the right place;
• Generate new ideas, validate and implement them to make a positive effect on key metrics;
• Conduct A/B tests of business hypotheses via the launch of new communications.

What you need to succeed in this role:

• Experience as a CRM Manager / Email Marketing Manager for 1+ years (b2c; iGaming will be a plus);
• Strong knowledge of Marketing Effectiveness metrics across the customer journey;
• Proficient with any Customer Engagement Platform;
• Understanding of user segmentation;
• Basic knowledge of logical operators, HTML, and API;
• Being goal-oriented & customer centric;
• Being on trend with Internet Marketing;
• Upper-intermediate English or higher.

About our corporate culture:

As an international team, we are motivated by the freedom to do our best work. Our employees are autonomous and responsible for their projects, taking the initiative when necessary, not giving up on their opinions, and speaking freely. We invest in the potential of each person, hence believe that our abilities contribute to achieving ambitious company goals!

Reasons to join us:

• Our positive workplace atmosphere creates a culture of collaboration and support, making it a place you'll love working in;
• We offer competitive compensation and regular career development reviews to motivate you to reach your full potential and love the work you do;
• With flexible working hours and remote options, you'll love the freedom to work on your own terms;
• We offer a generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
• You'll love working here because we provide financial assistance for professional development, helping you stay ahead of the curve and love your career path;
• Our Educational Allowances give you the opportunity to expand your knowledge and experience, not only in your work but also in other areas;
• You'll love the monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
• At our company, we prioritize the health and well-being of our employees, which is why we offer comprehensive health insurance plans;
• Our referral program rewards you for bringing top talent to the company, making it a place you enjoy sharing with others;
• With engaging team-building activities and corporate parties, you'll love being part of our community and team spirit.

Ready to join us? Apply for this position!What’s next?

Our recruiters will review your CV and reach out to you if you are suitable for the role.

What your process will look like:

1. HR Interview with the Recruiter;
2. Final interview with the team;

Our recruitment team is very willing to help out, so contact us with any questions you may have!