CRM, Retention Manager
Our iGaming company offers a comprehensive platform, state-of-the-art payment solutions, and top-notch analytical expertise to ensure your success from day one. You will receive a competitive starting rate along with an excellent bonus system thereafter.We are seeking a skilled professional for the CRM (Retention) Manager position. The ideal candidate will have experience in the industry, be organized and motivated, and we guarantee a pleasant atmosphere with opportunities for growth. Additionally, we offer competitive compensation and exciting bonuses.
What you need to do:
- Creating and managing triggers, roadmaps, and campaigns.
- Set up and maintain a cross-promotion framework, processes and best practice guidelines;
- Plan and implement cross-promotion retention strategies;
- Report regularly on the performance of retention campaigns;
- Stay on top of Igaming market opportunities and trends.
What hard skills do you need to have:
- Experience: 2+ years in the (related) industry (Gambling, Betting), Retention marketing, VIP reactivation experience
- Practical skills in: Customer.io, GA4, Ahrefs, SimilarWeb, CRM;
- Successful experience in segmentation and conversion rate increase based on the existing customer base (players in our industry) with proven cases;
- Examples of building retention strategies by channels: email, SMS, push;
- Experience in VIP management and relationship management with VIP players will be a plus;
- English: Intermediate level or higher (B2+);
- Knowledge of additional languages is a plus!
What soft skills are needed:
- Communication Skills: Ability to clearly convey information and ideas.
- Problem-Solving: Ability to identify issues, analyze situations, and develop effective solutions.
- Adaptability: Flexibility in responding to changing conditions and willingness to learn new skills.
- Teamwork.
- Time Management.
- Critical Thinking.
What do we offer?
- Remote work.
- Flexible working hours.
- Competitive salary paid on time.
- Friendly and proactive team.
- No bureaucracy, unnecessary reports, or calls.
- 20 days of paid leave, 5 sick leave and holidays are days off.
What are the stages of selection?
- Stage 1: interview with a recruiter.
- Stage 2: interview with the hiring manager.
- Stage 3: job offer!
If you think this position is for you, don’t hesitate to send your resume. Our recruiter will contact you as soon as possible!
Telegram for communication: https://t.me/innavintogrouprec
Inna Rec
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