Customer support representative (German)
IT Delight is an international company with Ukrainian roots, specializing in eCommerce.
We have been operating on the market since 2012 and have extensive experience in providing comprehensive solutions for business and e-commerce.
Our clients are from the USA and the DACH region, including well-known names in the retail industry.
We invite you to join our team Customer support representative with a high level of spoken German.
Requirements:
- Fluent in German - C1 level (this will be the primary language used in the job);
- Written English proficiency;
- Experience in customer service (phone calls, emails);
- Experience with CRM systems;
- Excellent team player;
- Ability to learn quickly and respond promptly.
Responsibilities:
- Communicate with customers and handle any inquiries (incoming/outgoing calls, online chat, email);
- Process and handle complaints and liaise with manufacturers regarding complaints;
- Communicate with warehouses and partner companies regarding product delivery;
- Verify and input proforma orders from manufacturers into the system.
Working Conditions:
- 15 days of paid vacation;
- the ability to work remotely;
- schedule from 11 to 20 (8 hours of work and 1 hour of lunch break);
- stable salary.
Recruitment process:
- your CV (Eng + German);
- English and German check;
- HR-prescreen;
- Final interview with the client.
Iryna Usyk
