Premium Support Manager

We are appflame, a product IT company. We create life-changing products that break the rules of the game in the category. Geographically, we are located in Ukraine, but in reality – all over the world.

We are looking for the daring and enthusiastic people. Those who are fans of creating real products and dream of launching and developing cool startups. You have ambitions, and we have comfortable conditions for their implementation.

Your project: AdConnect. It is a business that specializes in building communication platforms, as well as SaaS solutions for traffic management and increasing user retention. Our project portfolio includes: web products in the social discovery, advertising network, SaaS solution for user retention. Our products have millions of users from all over the world – North and South America, Europe, Australia, and the list of markets is constantly growing.

You will:

• Build and nurture trusted, long-term relationships with our customers.
• Drive their retention and reactivate dormant accounts.
• Proactively identify upsell opportunities and conducting outreach.
• Resolve customer inquiries and issues with efficiency and professionalism.
• Anticipate and prevent potential customer challenges before they arise.
• Act as a bridge between customers and our product team, ensuring feedback is translated into actionable improvements to achieve shared goals.
  

From you:

• Fluency in English (C1+), both written and verbal.
• Exceptional communication and interpersonal skills.
• A minimum of 1 year of experience in sales, account management, VIP support, or a role focused on high-value customers.
• Proven ability to work with top-tier clients, delivering outstanding service and fostering loyalty.
• A strong sense of ownership and accountability within your area of responsibility.
• A solid understanding of business processes and how to optimize them for success.
• Structured, critical thinking paired with a data-driven approach to decision-making.
• Problem-solving prowess: you’re a natural at uncovering the root cause of challenges (a true detective!).
• The ability to simplify complex concepts and communicate them effectively.
• Flexibility to work late hours (15:00–23:00 Kyiv time, Tue-Sat) to accommodate the needs of Western markets.
  

Will be an advantage:

• Experience with Tableau or similar analytics tools is a plus.

Your journey to the job offer: message from the recruiter > test > interview > final interview > job offer.

Why appflame?

• Involvement in the development of Ukrainian products that compete with the world's best market players.
• The opportunity to implement your ideas rather than being a cog in the system.
• Meaningful and useful products created to serve a specific purpose rather than make money for shareholders.
• Be around like-minded people who work on results.
• Work with the global market and a huge audience.
• Direct contact with Snapchat, Facebook, Google, Apple, and access to their best practices.
• Well-established processes and great opportunities to growth within the company.
• Transparent evaluation of work based on personal performance indicators.
• Great benefits package and fair compensation.

We provide all conditions for your talents to be fully revealed.

We are loyal to our people. Our loyalty doesn't fade at the end of the working day. We do not leave our people alone with their problems: neither professional nor personal.

Join us.

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We are against all types of discrimination, bullying, and stereotypes. We provide equal employment opportunities regardless of race, skin color, religion, gender, sexual orientation, gender identity, age, marital status, health status or any other characteristics.