Customer success specialist

UT Evolution is a Ukrainian company that creates innovations and implements world standards in the production of electronics. Our goal is to go beyond the ordinary, develop high-tech production and shape the future of the industry. The priorities are the automation and optimization of electronic equipment creation processes using modern and effective tools.

Who are we looking for? We are seeking a dedicated and customer-focused Customer Success Specialist to join our Commercial Department.

As a Customer Success Specialist, you will play a key role in enhancing trust, loyalty, and satisfaction among our users. Your responsibilities will focus on providing exceptional and well-recognized support to enhance the overall customer experience. Your interactions will stimulate a strong emotional connection between our brand and clients, contributing to increased customer value.

Your Impact

• Enhance trust and loyalty among users by providing exclusive and recognized support;
• Strengthen the emotional connection between the brand and customers through stimulating interaction and loyalty within segment;
• Provide both reactive and proactive assistance, ensuring personalized communication with clients;
• Increase customer lifetime value by contributing to higher retention rates;
• Play an active role in product and supply processes improvement based on feedback from clients.
• To conclude contracts; process orders and add them into the production schedule.
• Managing the delivery process for client orders.

About You

• At least 2 years on Customer Support Agent, Sales manager, Account Manager.
• Proficient in English (B2+ level, both written and oral);
• Customer data analysis skills;
• Empathy towards customer needs and concerns;
• Strong communication skills, both written and verbal;
• Critical thinking to address complex customer issues;
• Effective time-management skills to handle multiple tasks.
• Experience with contracts and accompanying documents;

What do we offer?

• Hybrid work — work where it is comfortable and safe, but with the opportunity to visit the office, when necessary.
• A competitive salary, determined by your skills, experience, and contributions
• Investments in modernity — constant updating of equipment and technologies for the highest quality of products and improvement of working conditions for our employees.
• Scalability and stability — rapid production growth and opportunities for professional development.
• Innovating — working on cutting-edge projects that have an impact on the industry.
• Environment for development — a team of the best specialists, training opportunities, support for career growth.

Do you have the drive and desire for constant growth and new knowledge? Do you want to take an active part in the process of creating a product? Let’s get to know each other!