Акаунт менеджер
Tasks:
- Constant communication with the clients (email, chat, calls)
- Constant communication with development, accounting and back office teams
- Maintaining project paperwork, including drafting contracts and other documents and invoicing
- Lots of working with numbers and data
- Lots of writing and presentation work
- Participation in meetings (ceremonies) with the client as well as internal company activities, reporting and results presentation
- Conflict resolution and incident response
- Sales team support during the pre-sales, discovery and launch phases of the client’s project
- Client support during project execution and completion
- Identifying, collection and discussio of the client needs
- Monitoring and controlling each client satisfaction and total NPS of all the company's clients
Requirements:
- Experience in marketing, sales or customer service (minimum 2 years)
- Superb communication, presentation and analytical skills
- Ability to empathize, love for teamwork
- Stress tolerance and decent facilitator skills
- Knowledge, understanding and willingness to work according to Agile principles
- Attention to detail
- Mathematical ability
- Ability to work with office suite
- Self-education skills
- English B2 (or higher)
- B.Sc (or higher)
Nice to have
Experience in working with foreign clients will be a plus.
We Offer
- The decent salary level and regular revision based on performance review results
- Employment by individual entrepreneur/self-employment contract without the need to be based in a specific location
- Time off throughout the year:
15 paid working days a year of vacation, national holidays due to the Ukrainian calendar, up to 15 days a year of unpaid leave, unlimited unpaid leave days in case of working off
- Regular long-term working hours (40 hours a week), flexible schedule
- Resources to help improve your overall well-being: free gym and half-paid team events
- English classes
- Professional development support through conferences and paid qualified education
Резюме прошу висилати на імейл Отправить резюме
Яна
