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Senior Account Manager

Unicsoft
1 день назад
08 января 2025
КиевВолодимирська 47
Удаленная работа
Полная занятость
Медицинская страховка
Корпоративные мероприятия

We are looking for a talented Senior Account Manager to join our dynamic team and help us maintain and build long-term client relationships.

Responsibilities:

  • Client Relationship Management:
    • Develop and sustain strong, long-term relationships with clients, transitioning them into strategic business partners.
    • Ensure clients are highly satisfied with our services and feel emotionally connected to the company.
    • Collaborate closely with clients to meet their business goals, beyond individual task fulfillment.
    • Encourage client retention, driving referrals and long-term partnerships.
  • Account Planning & Goal Setting:
    • Create and manage tailored development plans for each client.
    • Regularly track progress towards established goals and revenue targets.
    • Prepare and update revenue plans, ensuring that results are accurately tracked.
  • Risk Mitigation:
    • Proactively manage potential risks and address client concerns swiftly, ensuring high satisfaction metrics (CSI, NPS) are maintained.
  • Collaboration with Recruitment:
    • Work alongside recruitment teams to meet staffing needs, particularly for agency-type clients.
  • Collaboration with Marketing:
    • Collaborate with the marketing team to leverage case studies, client success stories, and promotional materials for stronger relationships.
  • Collaboration with Sales:
    • Work with the sales team to identify and act on upselling and cross-selling opportunities.
    • Provide valuable client insights to help shape sales strategies and service offerings.

Required Skills & Qualifications:

  • At least 3 years of experience in an Account Management or similar role, with enterprise clients in outstaffing, outsourcing, product, or digital media sectors.
  • Strong sales background, including experience with strategic planning and account growth.
  • Expertise in KPI metrics such as CSI, NPS, revenue growth, and margin improvements.
  • Excellent communication, interpersonal, and client relationship management skills.
  • AI and blockchain knowledge is a major plus.
  • Strong understanding of account planning and experience conducting strategic sessions with clients.
  • High-level stress resilience, creativity, and decision-making capabilities.
  • Results-Oriented and Client-Focused: A natural ability to prioritize client satisfaction and exceed expectations.
  • Coordination and Collaboration: Effectively work across teams to deliver high-quality results.
  • Communication and Influence: Strong interpersonal skills to inspire trust and build rapport with clients.
  • Adaptability: Ability to thrive in a dynamic, fast-paced environment.
  • Creativity and Problem-Solving: A solutions-driven mindset, constantly seeking innovative ways to resolve challenges.

Кривошея Марина

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