Адміністратор IT систем

Hello, and thank you for your interest in the position! 

Front Desk Helpers is a woman-founded outsourcing company based in New Jersey, USA, which was established in 2015.  Our areas of expertise are talent solutions for healthcare, IT, telecommunications, transportation, architecture, HR management, and other fields. Our company operates and does business with clients based on transparency, mutual respect, and open communication.

At the moment, we are looking for a dedicated IT Support Specialist with a strong understanding of Bitrix24 to join our remote team. This role is focused primarily on IT support, though it involves some familiarity with development concepts and technologies to support our team’s tools and platforms. Candidates who enjoy managing IT systems and working collaboratively across technical teams will thrive in this position.

What do we offer:

• Competitive salary paid bi-weekly in USD.

• Work in an experienced team under the supervision of a manager.

• Ability to work remotely during afternoon hours.

• 7 days of paid annual vacation after one year of employment.

• Bonus system as a way for employees to express appreciation to each other.

• Self-development courses powered by popular platforms.

• We provide our employees with IP phones as instruments to connect to US customers and all the necessary software (CRM, virtual fax machine, SMS service, VPN).

• Open-minded management, who are easy to contact.

• Equal opportunities for people of any age, gender, or nationality.

• Opportunity to learn such skills as adaptability, conflict resolution, prioritization & time management, work ethic, professional email communication, report preparation, etc.

Essential Skills:

• PHP (Bitrix24) knowledge

• Linux / Windows administration

• Virtual Machine Management (Hyper-V, QEMU, Proxmox)

• VPN Networks (ZeroTier, Pritunl, Cloudflare)

• SQL understanding

• Documentation skills

• English and Russian language proficiency at Upper-Intermediate level

Preferred Skills :

• NGINX configuration and management

• Containerization (Docker)

• Knowledge of PowerBI

• Experience with Synology, Proxmox, and Bitrix platforms

• Google Workspace administration

Key Responsibilities:

• Administer Google Workspace, providing support for email, document management, and collaboration tools.

• Manage Linux and Windows systems, ensuring smooth operation and troubleshooting issues as they arise.

• Support virtual machine environments, including Hyper-V, QEMU, and Proxmox, with setup, configuration, and maintenance.

• Set up, monitor, and maintain VPN networks, including ZeroTier, Pritunl, and Cloudflare, to ensure secure remote access for the team.

• Implement security protocols and perform regular audits to ensure secure connectivity.

• Perform basic SQL database management, including running queries, updating information, and assisting with troubleshooting database issues.

• Assist team members in using Bitrix24, including troubleshooting issues, configuring settings, and optimizing workflows within the platform.

• Provide remote IT support to team members, resolving technical issues and responding to inquiries quickly and effectively.

What is the work schedule:

Mon-Fri, 9:00 am — 5:00 pm (flexible start time as early as 8:00 AM) according to New York time.

Apply by sending your resume in English to our email  Отправить резюме , together with a cover letter and your salary expectations.

Looking forward to hearing from you!