Contact Centre Agent
American University Kyiv (AUK) is a prestigious educational institution located in Kyiv, offering a high-quality American-style education. Through its partnership with Arizona State University (ASU), repeatedly ranked #1 in the U.S. for innovation and global impact, AUK enables Ukrainian students to access ASU’s academic content, top-tier learning management system and earn American along with Ukrainian diploma.
Due to the expansion, we are looking for a dedicated and customer-focused Contact Centre Agent who will be engaged in Enrollment processes.
What We Offer:
- Highly interactive international work environment in one of the best private universities in Ukraine
- An opportunity to learn in a supportive, collaborative environment
- Work schedule: 5/2, full-time
- Bonuses based on KPI
Job Purpose
The Contact Centre Agent must carry out the first phase of the enrollment process for new students by monitoring and managing the assigned database to achieve key goals.
Responsibilities include:
- Deep knowledge of AUK portfolio
- Monitor your client’s database through calls, emails, and messengers
- Schedule face-to-face or virtual appointments using university-approved appointment closing techniques
- Follow up with clients who did not attend the scheduled appointment and reschedule the appointment
- Register the sales activities in the CRM
- Establish follow-up priorities according to the interest of each interested party
- Prepare weekly reports on the status of your client portfolio and goal achievement
Qualifications and Skill:
Applicants should meet basic skill and qualification requirements to be able to perform the common job duties. Common skill requirements are:
- Graduates in Business or any related field
- Desire to develop in sales and service area
- Proficient in English and Ukrainian language
- Strong Customer Service orientation
- Positive mindset
- Team player
- Effective communication
- Advance knowledge in Office 365
At AUK, we value all employees and candidates as unique individuals, and we welcome the diversity of experiences they bring to our company.
Please send us your CV and a brief cover letter telling us why you are an ideal candidate for this position.
We look forward to welcoming you to our Team!
