Workflow & Knowledge Business Analyst

Workflow & Knowledge Business Analyst 

Are you passionate about optimizing workflows and driving knowledge management within a business setting? We are currently seeking talented individuals to join us as Workflow & Knowledge Business Analysts.  As a Workflow & Knowledge Business Analyst, you will have the opportunity to apply your skills and knowledge in an international environment.  

You are:    

• A professional with at least 5 years of experience in cross-functional, multi-national marketing operations projects with a focus on collaboration and workflows; 

• Experienced in managing and leading the project launch; 

• Skilled in tools such as Jira, ServiceNow, Workfront or Sitecore; 

• Confident in English on Advanced level (both written and verbal)   

• Creative/Media/Advertising agency experience would be a plus 

With you we will: 

• Coordinate and align with stakeholders to meet project requirements and ensure effective change management. 

• Gather stakeholder requirements and translate them into technical tasks, addressing expectations and resolving conflicting priorities 

• Develop clear and concise technical documentation, including specifications, requirements, process documentation 

• Ensure IT teams understand the functional requirements 

• Conceptualize, design and continuously optimize ticketing structure for departments tasks and service requests 

• Support technical implementation of ticketing structure in workflow tool 

• Work closely with QA team to ensure that test cases are aligned with requirements. 

• Translate technical concepts into non-technical language for easy understanding by stakeholders 

• Source, prepare and run stakeholder training sessions 

What’s in it for you:    

• Remuneration package: annual salary review & bonus, 28 days of paid vacation, paid sick leaves, medical insurance, lunch allowance, IT Club discount program;   

• Official employment;   

• Personal & Professional development opportunities   

• International environment and diverse team;   

• Possibility of distance work   

How we will proceed:    

You send us your CV - We contact relevant applicants - Interview with a Recruiter - Interview with Hiring Team - Job Offer communication to the Finalist - First working day    

Sounds exciting? Submit your CV today!