Спеціаліст/-ка Програми / (Programme Associate (Accountability to Affected Populations (APP))) - Міжнародна організація з міграції (МОМ), Представництво в Україні

Open to Internal and External Candidates 

Kindly note that all applications should be submitted through the IOM Global Career Site (View the external job posting). Applications submitted in any other manner will not be considered.   

 Position Title: Programme Associate (Accountability to Affected Populations (APP)) 

Duty Station: Kyiv, Ukraine

Classification: General Service Staff, Grade G5

Type of Appointment: Special short term, Six months with possibility of extension

Estimated Start Date: As soon as possible

Closing Date : 18 November 2024

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Internal candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.

Context:

Under the overall supervision of Chief of Mission (CoM) and the Program Manager (CBI and Social Protection), and the direct supervision of the Information Management and Reporting Officer Cash Based Initiatives (CBI), in general coordination with the Monitoring and Evaluation team, the successful candidate will provide general support to the implementation of IOM Mission in Ukraine’s efforts with regard to the operations of its Common Feedback Mechanism (CFM) framework within IOM programs.  

Core Functions / Responsibilities:

1. Act as the focal point between IOM’s Common Feedback Mechanism (CFM) team and IOM CBI Program for administrative coordination of project implementation. 
2. Receive, analyse, and respond to complaints and feedbacks referred by IOM’s CFM team to the IOM Programs.
3. Develop and update the frequently asked questions database in accordance to changes in programming.
4. Regularly maintain and update available databases of the different programs that facilitate communication with beneficiaries.
5. Provide input and update to the Standard Operating Procedures and technical tools that support coordination between the CFM and CBI teams, promoting workflow efficiency. 
6. Continuously update and inform the CFM team on changes or progress of IOM Programs in Ukraine.
7. Draft correspondence, reports, briefing notes, graphics, statistical tables, presentations and other forms of documentation.  
8. Coordinate with the CBI IM Project Assistant for data verification and preparation of distribution lists, supporting as needed the timely distribution of cash assistance. 
9. Support organization of Project-related meetings, workshops, training sessions etc.  
10. Perform such other duties as may be assigned.

Required Qualifications and Experience

Education

• High school diploma with at least five years of relevant work experience;

or 

• Bachelor’s degree from an accredited academic institution (preferably in International Relations, Political Science, Statistics or related field) with at least three years of relevant work experience

Experience

• Experience in working in a humanitarian/recovery context; 
• Experience in supporting AAP or CBI programmes in international organizations is preferred;
• Extensive knowledge of data protection guidelines and principles; 
• Experience in customer service;
• Experience in data analysis and report writing;

Skills

• Knowledge of MS Excel, Power BI, Tableau, GIS software or similar visualization tool. 
• Proficient in Microsoft Office applications e.g. Word, Excel, PowerPoint, E-mail, Outlook;
• Attention to detail, ability to organize paperwork in a methodical way;
• Discreet, details and clients-oriented, patient and willingness to learn new things.
• Ability to work effectively and harmoniously within a team of colleagues from varied cultures and professional backgrounds;
• Capable of working under stressful conditions;
• Ability and willingness to travel to field locations and work in insecure and hardship environment.

Languages

Fluency in English, Ukrainian is required.

Required Competencies

The incumbent is expected to demonstrate the following competencies:

Values  

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion. 
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. 
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. 
• Courage: Demonstrates willingness to take a stand on issues of importance. 
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated. 

Core Competencies  

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. 
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes. 
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate. 
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work. 
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way. 

Other

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and security clearance.

A prerequisite for taking up the position is legal residency in the country of the duty station and work permit, as applicable.

How to apply:

Interested candidates are invited to submit their applications ONLY through this link View the external job posting Position number 12227 by 18 November 2024 the latest. Applications submitted in any other manner will not be considered.  

Only shortlisted candidates will be contacted.   

Posting period:

From 04.11.2024 to 18.11.2024