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Glovo — вакансія в Partner Performance Supervisor
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Partner Performance Supervisor

Glovo
11 годин тому
15 листопада 2024
Київ
Віддалена робота
В офісі/на місці
Повна зайнятість
Медичне страхування
Курси іноземної мови
Корпоративні заходи
Компенсація спортзалу
Знижки співробітникам

Your work-life opportunity:

Join us as a Partner Performance Agent and become a key member of Glovo's local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.

You will:

  • Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews)

  • Perform analysis to come up with insights to help improve partners performance / decrease preparation time, acceptance time, waiting time and bad rating 

  • Develop and oversee relationships with Partners performing alongside Account Managers to ensure top level service provided to the clients

  • Bring important insights and cooperate with relevant stakeholders to drive important changes which can make partner operations more efficient

  • Collect mandatory information to analyze Partner issues

  • Work alongside and communicate effectively with all other teams involved

Requirements:

  • Strong analytical skills: you enjoy deep diving into problems to find the root cause

  • High level of ownership: independent and not afraid to take responsibility

  • Data-driven mindset: KPI, OKR are not just letters for you

  • Problem-solving skills: no problem is too small or too big

  • Proactive Issue Management: Stay vigilant and proactive in identifying any potential delays or issues that might arise. 

  • Brilliant Communication and interpersonal skills

  • Project management skills, highly organized and detail-oriented

  • An empathetic, inclusive and curious attitude

  • Google Spreadsheets/Excel proficiency

  • Looker (nice to have)

  • Professional English 

Glovo — вакансія в Partner Performance Supervisor: фото 2

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