Middle HelpDesk Engineer

SKELAR is a venture builder that builds international product IT companies, where we recreated the venture capital world. Together with our co-founders, we gather strong teams to kick off and run tech businesses and win at global markets.

We are looking for a HelpDesk Engineer to provide support for computer hardware and operating systems

Requirements:
— 2+ years of experience in a similar position;
— Knowledge and experience working with macOS / Linux / Windows;
— Good understanding of network protocols and services;
— Experience working with Aruba & Mikrotik;
— Good communication skills;
— Love to hardware.

Nice to Have:
— Experience with Google Workspace, Slack, O365 services;
— English A1/A2+;

Responsibilities:
— Setup user workspace;
— Install standard software on user's computers;
— Maintain issues in ticketing system with user's computers and provided hardware;
— Perform regular office IT equipment check;
— Resolve users' hardware requests;
— Fulfill the requirements of Information Security Management System Policies;
— Maintain inventory of equipment;
— Organization of online broadcasts for internal communication.

Among businesses, we launched the charity fund SKELAR foundation — the internal project driven by our employees that supports the Armed Forces of Ukraine. With its help, we create and finance large projects to bring our victory closer.
SKELAR is a place for self-realization of talents who are able to create successful companies. We call such companies the next big everything. We believe in their power and scale. We will keep developing tech businesses, conquer global markets and work for the victory of Ukraine.

For this purpose, we have provided the following opportunities:
— 8 infrastructure teams that help startups deal with any issue: from HelpDesk to finance and legal;
— A community of founders who have already launched more than one business and can share practical experience;
— Internal clubs within the professional areas: engineering, marketing, payments, hiring;
— Trainings, courses, conferences;
— Medical insurance.

Let’s build the next big everything together!