Client Success Analyst

We are looking for a Client Success Analyst to join our team and play a vital role in ensuring our clients’ ongoing success and satisfaction. This role combines analytics, client relationship management, and cross-department collaboration to deliver data-driven insights and solutions that align with our clients’ goals.

Key Responsibilities:

• Continuously monitor and ensure the relevance and accuracy of client profiles.
• Conduct monthly research on client companies, including news, layoffs, acquisitions, job openings, partnerships, budgets, investments, and events.
• Compile and create tailored marketing materials, emails, and presentations for clients.
• Ensure all materials are SalesReady and aligned with client needs.
• Maintain and update QBR templates, including tracking additional service opportunities for each client.
• Gather client success stories, maintain an organized database, and analyze opportunities for sharing success stories.
• Track client meetings, identify gaps and trends, and ensure all critical information is documented accurately.
• Act as a bridge between Delivery, Project Management, Account Management, and R&D departments, ensuring seamless communication and information flow.

Requirements:

• 3-4 years of experience in banking, finance, economics, or analytics.
• Previous experience in IT is not mandatory but will be considered a plus.
• A bachelor’s or master’s degree in a technical, economic, or analytical field such as Economics, Finance, Business Analytics, Data Science, or related disciplines.
• Strong analytical skills to collect, process, and interpret client-related data.
• Ability to create comprehensive and visually appealing presentations and quarterly reports.
• Ability to collaborate with multiple departments, such as Sales, Marketing, R&D, and Project Management, to gather input and ensure seamless coordination.
• Comfortable using modern tools and technologies to enhance productivity, including AI-powered platforms like ChatGPT, data analysis tools, and CRM systems.
• Good written English skills at intermediate level or higher.
• Adaptability to learn and implement new tools and technologies quickly.
• Attention to detail and organizational skills to manage multiple projects simultaneously.
• A proactive, client-focused approach to problem-solving and relationship management.

Benefits:

• Flexible working hours.
• 25 paid days off and 10 sick/medical leaves.
• Additional paid days off for personal events like marriage and childbirth.
• Medical insurance.
• Discount program.
• Self-development budget per year.
• Referral bonuses.
• Corporate events and gifts.
• Learning events and mentorship opportunities.
• Speaking Clubs.
• PE accounting and support.

Interview process:

• Welcome Interview — up to 45 min.
• Interview with manager — up to 1 hour.
• Interview with COO — up to 30 min.