Monitoring and Evaluation Officer/ MEAL Officer

JOB DESCRIPTION

Job Title:                                   Monitoring and Evaluation Officer (MEAL)

 Location:                                  Dnipro

 Reports to:                               Monitoring, Evaluation and Learning (MEAL) Manager for the Ukraine Response 

 Contract:                                   Fixed Term 

HelpAge – delivering real impact for older people

HelpAge International works with partners and a diverse global network of more than 150 organizations across 85 countries, supporting millions of older people to l safe, dignified and healthy lives. Through our partnership and collaborations, we work to ensure the inclusion of older people across society and strive to deliver a just and fair world for everyone, whatever their age. Our work is driven by our desire to deliver real impact for older people, to be inclusive, to work in partnership and to learn from our shared experience.

HelpAge International (HAI) has been present in Ukraine since 2014 with a total workforce of +250 people including staff and volunteers/contractors. As one of the few INGOs with an operational presence in Ukraine, we were able to respond quickly to the current Ukraine crisis with initial life-saving activities in the Donetsk and Luhansk Regions and are scaling up assistance in the Central and Western Regions of Ukraine. Our response plan includes cash assistance, food distributions, NFI distribution/ health and dignity kits, WASH, Protection and Mental Health and Psychosocial First Aid.

Role

The Monitoring and Evaluation Officer will play a pivotal role in ensuring high-quality Monitoring, Evaluation, Accountability, and Learning (MEAL) for HelpAge-funded projects in Eastern Ukraine. Based in Dnipro, this role requires close collaboration with programme staff, partners, and stakeholders to evaluate, enhance, and document the impact of HelpAge’s humanitarian efforts. Regular travel to project sites across Eastern Ukraine is essential for this position.

As a key member of a committed and dynamic team, the Monitoring and Evaluation Officer will focus on strengthening MEAL systems and practices to improve project outcomes, promote accountability, and drive evidence-based decision-making. The role also involves building the capacity of HelpAge staff and partners and contributing to innovative approaches that enhance the quality and accuracy of MEAL activities.

Key Responsibilities 

• Monitoring Systems: Establish and maintain effective monitoring systems for HelpAge-funded projects, including conducting in-person site visits and supporting staff-led monitoring activities.
• Evaluations: Conduct rigorous final or midline evaluations using mixed methods (quantitative and qualitative) to measure project impact and effectiveness. Share findings through detailed reports and presentations.
• Lessons Learned: Plan and lead collaborative lessons-learned workshops to capture and disseminate best practices and insights to stakeholders and decision-makers.
• Proposal Development: Collaborate with programme teams to design robust monitoring and evaluation frameworks for proposals, ensuring the use of SMART indicators.
• Complaints and Feedback Systems: Support the implementation of accessible and transparent Complaints and Feedback Systems. Assist in addressing serious complaints, including participating in investigations as required.
• Capacity Building: Provide targeted training and technical support to HelpAge and partner staff to strengthen their monitoring and evaluation capabilities.
• Research: Support research initiatives, including the collection and analysis of primary data (e.g., surveys, focus group discussions, and key informant interviews).
• Additional Tasks: Perform other responsibilities as assigned by the MEAL Manager to support the overall goals of the organization.

Let's talk about you

HelpAge is looking for an enthusiastic person to join the Monitoring, Evaluation and Learning team. It is critical the candidate has an ability to problem solve and work independently, as they will be managed remotely. 

Essential Technical skills 

• 1-2 years of experience in monitoring and evaluation or a related field.
• Proficiency in Microsoft Excel and other Office tools.
• Strong writing and presentation skills.
• Fluency in Ukrainian.

Essential - Personal skills 

• Ability to identify and solve problems.  
• Ability to work under pressure and manage tasks without supervision.
• Proactive, flexible, and positive attitude with the ability to adapt to changing circumstances.
• Strong communication skills and ability to work effectively in a multicultural environment.
• Commitment to openness, transparency, and accountability.
• Willingness and ability to travel across Ukraine as required. 

Desirable skills 

• Experience of working in a humanitarian or development organization.
• Experience conducting surveys and other quantitative research.
• Experience with digital data collection tools (e.g., Kobo Toolbox, ODK, Microsoft Forms).
• Experience in data analysis (e.g., Excel, Stata, SPSS) and visualization tools (e.g., Power BI).
• Experience implementing qualitative research such as focus group discussions.
• Experience organizing and facilitating lessons-learned workshops.
• Experience delivering training and building capacity.  
• Intermediate or higher English proficiency (speaking, reading, and writing).
• A university degree. 

 HelpAge – Values 

 At HelpAge International, we believe in the importance of empowering our people to be change makers and leaders at all levels. We expect our people to embrace and live our values, challenging themselves every day to identify issues that are most important to older persons and their communities, and to make an impact that matters.

 In addition, as an HelpAge employee you are expected to:

•  Work collaboratively, building mutual trust and respect, with external organizations and partners to achieve our strategic aims and objectives; being accountable for the work you do together.
• Adapt to new directions or opportunities arising within the organization and in your work area; being flexible in your role, constantly using the feedback to learn more and evolve further.
• Lead behavioral and cultural change through embracing a supportive, collaborative and highly inclusive environment where everybody feels supported, respected and engaged.
• Extend HelpAge’s reach and impact, by creating and identifying new business development opportunities and building relationships with new partners.
• Lead and promote a culture of including the voices of older people across our work in a way that is transformative, empowering and highly inclusive of those marginalized by gender, economic status, disability and other factors of discrimination.

Safeguarding  

At HelpAge International, we believe in the importance of empowering our people to be change makers and leaders at all levels. We expect our people to embrace and live our values, challenging themselves every day to identify issues that are most important to older people and their communities, and to make an impact that matters.

We value diversity and inclusion as core to our culture, and we strive to engage and inspire everyone to bring their unique qualities to the workplace.

HelpAge International is committed to safeguarding all people who come into contact with our work, including older people, at-risk adults, children, and our staff. Therefore, HelpAge employees are also be responsible for:  

• Preventing harm and abuse from our people, operations and programmes to anyone that encounters our work;  
• Reporting all safeguarding incidents you see, hear, hear about or suspect, using our internal reporting mechanism;  
• Complying with all safeguarding framework policies and practices  
• Completing mandatory training courses relating to our safeguarding policy framework and complying with HR vetting procedures.