Product Manager (Medical Services)

About World center of babyWorld Center of Baby is devoted to helping numerous intended parents in the fulfillment of their dreams of having a family. With a personalized approach and 5 years of medical expertise, we commit to ensuring your safety, trust, and contentment throughout the entire process. The WCOB team promises that you can rely on us to lead you to a happier future with a child of your own.

Key Responsibilities:

1. Emotional Support:
   - Provide one-on-one counseling and emotional support to intended parents throughout the surrogacy journey.
   - Create a safe and empathetic environment where intended parents can express their concerns, fears, and hopes.
   - Refer intended parents to professional counseling services when necessary.

2. Quality Assurance:
   - Monitor and evaluate each step of the surrogacy process to ensure the highest standards of care and support are met.
   - Solicit feedback from intended parents regarding their experiences to identify areas for improvement.
   - Work with internal teams to address any issues or concerns intended parents raise.

3. Clear Communication:
   You should establish and maintain regular, transparent communication with intended parents, promptly providing updates and relevant information.
   - Organize regular check-in meetings, both in-person and virtually, to keep intended parents informed about the surrogacy process.
   - Ensure that intended parents understand all aspects of the surrogacy process, including medical procedures, legal requirements, and timelines.

4. Coordination with Surrogates:
   - Act as the primary point of contact between intended parents and surrogates to ensure that all parties are aligned and informed.
   - Facilitate introductions and build rapport between intended parents and surrogates to foster a positive relationship.
   - Mediate and resolve any potential misunderstandings or conflicts between intended parents and surrogates.

5. Resource Management:
   - Provide intended parents with access to various resources, including legal advisors, financial counselors, medical professionals, and support groups.
   - Develop and maintain a resource library with up-to-date information and support services.

6. Documentation and Record Keeping:
   - Maintain detailed records of all communications, support services provided, and feedback from intended parents.
   - Ensure that all documentation complies with confidentiality and privacy policies.

7. Educational Workshops:
   - Organize and facilitate workshops and seminars for intended parents on coping strategies, stress management, and preparing for parenthood.
   - Invite experts to provide additional support and guidance.

Qualifications:
 

• Bachelor’s degree in psychology, social work, counseling, or a related field.
   
• Previous experience in a supportive role, preferably in surrogacy, fertility, or healthcare.
   
• Strong interpersonal and communication skills.
   
• Ability to provide empathetic and non-judgmental support in sensitive situations.
   
• Good organizational skills with attention to detail.
   

Personal Attributes:
 

• Compassionate and empathetic.
   
• Excellent listener and problem solver.
   
• Patient and understanding, able to remain calm in emotionally charged situations.
   
• Dedicated to providing high-quality support and care to intended parents