В офісі/на місці
Повна зайнятість
Position Functionality
- Create, edit, and maintain user manuals, training materials, FAQs, and reference guides for business process automation tools.
- Collaborate with product managers, developers, and subject matter experts to gather and understand complex technical information.
- Develop content strategies that align with the needs of various user groups, especially non-technical users.
- Ensure consistency in style, tone, and format across all documentation.
- Continuously improve existing documentation based on user feedback.
- Track product changes and update documentation accordingly.
- Create visual aids such as screenshots, diagrams, and videos to enhance user understanding.
- Participate in user testing to ensure that the documentation meets user needs.
- Manage documentation projects from conception through to completion.
Position Requirements
- Familiarity with business process automation tools (e.g., SharePoint, Jira, Confluence).
- Strong understanding of technical concepts and the ability to explain them in simple terms.
- Excellent writing and editing skills with attention to detail.
- Ability to create visual aids (e.g., diagrams, screenshots, videos).
- Basic knowledge of HTML and CSS for online documentation is a plus.
- Experience with version control systems (e.g., Git) is a plus.
- Excellent communication skills, both written and verbal.
- Patience and empathy when explaining complex concepts to non-technical users.
- Adaptability to changing project requirements and deadlines.
Problem-solving skills to creatively address challenges in documentation.
Ірина